Last Updated: August 24, 2026
This website (the "Site") offers information, products, and services related to real estate (the "Services") that CASTYLIVING provides. We operate this website and may use third-party contractors to support the delivery of the Services and the Site ("Service Providers"). If you are a visitor to this Site, this Privacy Policy and Terms of Use applies to you and describes the policies and practices regarding the collection, use, and disclosure of your personal information in connection with your use of the Site. We act as the controller of your personal data, and our Service Providers assist us in providing the Services solely in their capacities as service providers and data processors. This Privacy Policy and Terms of Use does not apply to any websites, applications, or other online services that do not link to this Policy, including other services provided by us or by our Service Providers. If you have questions about our use of your personal information, please contact us using the information in the "How to Contact Us" section below.
Information You Provide to Us Contact information that you provide, such as your first and last name, email address, home address, and phone number; feedback or correspondence, such as information you provide when you contact us with questions, feedback, or other correspondence; marketing information, such as your preferences and/or consents for receiving communications about our activities, events, and publications, and details about how you engage with such communications; and other information which you may provide voluntarily or that is necessary in connection with your interactions with us through the Site or Services. Information We Obtain from Third Parties Social media information: we may maintain pages on social media platforms, such as Facebook, LinkedIn, Instagram, and other third-party platforms. When you visit or interact with these pages, the platform providers' privacy policies will apply to your interactions and their collection, use, and processing of your personal information. Data enrichment sources: we may obtain additional information about you from third-party data providers and publicly available sources, including property records, other public records, contact information, and professional or business information. We do not use enrichment data, and do not permit any third party to use enrichment data obtained through us, to make or assist in making any decision regarding your eligibility for housing, credit, insurance, employment, or any other benefit or transaction for which a consumer report would be required under the federal Fair Credit Reporting Act. Other sources: we may obtain your personal information from other third parties, such as third-party analytics services, marketing partners, publicly-available sources, and data providers. CRM and Communication Data If you communicate with us via email, text message, or other electronic means, or if we use customer relationship management ("CRM") tools to manage our interactions with you, we may collect and process email and text message content, metadata, timestamps, delivery status, contact information, communication history, and notes relating to our interactions with you. Our CRM services may synchronize with email accounts to facilitate communication management. Automatic Data Collection We and our Service Providers may automatically log information about you, your computer or mobile device, and your interaction over time with our Services, such as device data (operating system, browser type, screen resolution, device type, IP address, unique identifiers, general location) and online activity data (pages viewed, time spent, browsing history, navigation paths, and whether you opened or clicked our marketing emails). We use cookies, local storage technologies, and web beacons (pixel tags) for this purpose. Chat and Messaging Features If the Site offers live chat, an automated chat assistant, or a similar messaging feature, your conversations may be recorded, stored, and processed by us and by the Service Providers who operate that feature on our behalf. Please do not submit sensitive personal information through a chat feature.
To provide and operate our Services and Site; communicate with you about our Services and business, including announcements, updates, security alerts, and support messages; and respond to requests, questions, and feedback. To manage our relationship with you, including using CRM tools to maintain records of our communications, track your preferences, and provide personalized service. To send follow-up, marketing, and promotional communications, if you have opted in, as permitted by law, including by phone, email, and SMS (some of which may use artificial or prerecorded voices). You may opt out as described in the "Privacy Choices and Opt-Outs" section below. To comply with applicable laws, lawful requests, and legal process. For compliance, fraud prevention, and safety — to protect our, your, or others' rights, privacy, safety, or property, and to enforce our terms and deter fraudulent or unlawful activity. To create anonymous data by removing information that makes data personally identifiable, which we may use and share for lawful business purposes, including analysis, research, and promoting our business.
We use artificial intelligence ("AI") and machine learning technologies to provide and improve our Services. AI-Generated Content We may use AI to generate, assist with, or enhance content displayed on the Site or provided through our Services, including property descriptions and listing information, blog posts and articles, social media posts and marketing materials, email communications and newsletters, and advertising copy. AI-generated content is created using large language models and other machine learning systems. While we review such content for accuracy and appropriateness, it may contain errors or inaccuracies, and you should not rely on it alone for important decisions, including real estate transactions, without independent verification. AI-Assisted Communications We may use AI to assist with drafting and suggesting responses to inquiries, analyzing communication patterns, providing automated responses to common questions, and prioritizing incoming communications. A human may review and approve messages before they are sent, though some automated responses may be sent without individual human review. AI-Based Analysis and Recommendations We may use AI to identify potential opportunities based on your stated preferences and behavior, suggest properties that may match your criteria, analyze market trends, and optimize the timing and content of communications. These analyses are informational and should not be considered professional advice; important decisions should be made in consultation with qualified professionals. We do not use AI to make any decision that produces a legal or similarly significant effect concerning you. Your Choices Regarding AI You may ask us whether AI was used to generate specific content provided to you, ask that a person review any significant determination made with AI assistance, and provide feedback on AI-generated content or recommendations. To exercise these rights, contact us using the information in the "How to Contact Us" section below.
We do not "sell" any personal information (as defined under applicable laws), but we may share your personal information with: our internal team, partners, and affiliates; our Service Providers (hosting, IT, CRM, email and text message delivery, AI and machine learning services, advertising, and analytics); professional advisors such as lawyers, bankers, auditors, and insurers; parties involved in compliance, fraud prevention, and safety matters; and in connection with a business transfer such as a merger, acquisition, or sale of assets. Other than as set forth herein, data will not be shared with third parties for marketing or promotional purposes. We will never disclose phone numbers or SMS consent with any third party for marketing purposes, and we do not include telephone numbers in any list uploaded to an advertising platform.
We may share certain information with third-party advertising platforms, including Meta (Facebook/Instagram), Google, and other advertising networks, to deliver targeted advertisements, measure the effectiveness of our advertising campaigns, create lookalike audiences, and attribute conversions. We use tracking pixels and similar technologies to track engagement with our content and email campaigns, attribute conversions, and analyze user behavior on our Site. We participate in interest-based advertising, meaning you may see our ads on third-party websites and platforms based on your browsing behavior. Under some state privacy laws this is treated as "sharing" or "targeted advertising," and you have the right to opt out as described below.
Opting Out of Targeted Advertising, Sale, and Sharing You may opt out of our sharing of personal information for targeted advertising at any time by selecting "Do Not Sell or Share My Personal Information" in the footer of this Site, or by contacting us. We honor an opt-out for the browser and device on which it is submitted. Opt-Out Preference Signals and Global Privacy Control We treat a Global Privacy Control ("GPC") signal received from your browser as a valid request to opt out of the sale or sharing of personal information associated with that browser and device. Do Not Track We currently do not respond to "Do Not Track" browser signals, but we do respond to Global Privacy Control signals as described above. Online Tracking Opt-Out You can block cookies in your browser settings, limit advertising ID use in your mobile device settings, or use privacy-focused browsers and plug-ins (such as Privacy Badger, DuckDuckGo, Ghostery, or uBlock Origin). Platform and Industry Opt-Out Tools Google (adssettings.google.com), Facebook (facebook.com/about/ads), Twitter (twitter.com/settings/account/personalization), the Digital Advertising Alliance (optout.aboutads.info), and the Network Advertising Initiative (optout.networkadvertising.org) each offer their own opt-out tools for interest-based advertising. SMS and Email Opt-Out To opt out of SMS communications, reply STOP to any text message we send. You may unsubscribe from our emails at any time via the unsubscribe link included in each one.
Depending on your location, you may have the right to: learn how we have collected and used your personal information; access a copy of the personal information we have collected about you, in a portable format where applicable; correct inaccurate or outdated information; delete information we no longer need; and object to, or restrict, certain uses of your information, including withdrawing consent where applicable. To exercise these rights, please contact us using the information in the "How to Contact Us" section below.
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact information and communication records are generally retained for the duration of our relationship with you and a reasonable period after; CRM data is retained while you maintain an active relationship with us; and marketing preferences are retained until you update them or opt out. When information is no longer necessary, we securely delete or anonymize it.
When we grant a request to delete your personal information, we delete it from our systems and direct our Service Providers to do the same. We retain a limited record that you made the request so that we can continue to honor it and demonstrate that we did; this record is not used for any other purpose. If you would prefer we retain nothing at all, let us know and we will remove that record as well.
The Site may link to websites and online services operated by third parties; these links are not an endorsement, and we are not responsible for third parties' actions. We employ technical, organizational, and physical safeguards designed to protect the personal information we collect, following generally accepted industry standards. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. The Services are not intended for use by children under 18. If we learn we have collected personal information from a child under 18 without parental consent as required by law, we will delete it. We do not knowingly sell or share the personal information of anyone under 16.
We use SMS text messaging to confirm appointments, send reminders, and notify clients of schedule updates or important changes. You can cancel the SMS service at any time by texting "STOP" — we will confirm your unsubscribe, and you may re-subscribe at any time the same way you originally signed up. Reply "HELP" for assistance, or reach us directly at [email protected]. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply, and message frequency may vary; contact your wireless provider with plan-specific questions.
You can reach us by email at [email protected] or by mail at: CASTYLIVING 9454 Wilshire Boulevard, 1st Floor Beverly Hills, CA 90212
We reserve the right to modify this Privacy Policy and Terms of Use at any time. If we make material changes, we will notify you by updating the date above and posting the revised policy on this website. Where required by law, we will provide additional notice or obtain your consent.
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA"), gives you rights with respect to the personal information we may have collected about you, including identifiers, characteristics of protected classifications, commercial information, internet/electronic activity, geolocation, audio/electronic/visual information, professional information, and inferences drawn from the above. Requests to Know: you may request the categories and specific pieces of personal information we've collected, the sources, the business purposes, and the categories of third parties with whom it was shared or sold, up to twice in a 12-month period. Requests to Delete or Correct: you may request that we delete or correct personal information we have collected about you, subject to certain exceptions. Authorized Agents: you may designate an authorized agent to submit requests on your behalf, subject to identity verification. How to Submit a Request: email [email protected] or use the mailing address above. We will acknowledge receipt within 10 business days and respond within 45 calendar days (extendable to 90 days with notice). Right to Non-Discrimination: you have the right not to be discriminated against for exercising your California privacy rights. Selling and Sharing: we do not "sell" personal data as defined by the CCPA. We may "share" certain information (such as device identifiers and browsing activity) with advertising partners for cross-context behavioral advertising; you may opt out via "Do Not Sell or Share My Personal Information" in the footer, a Global Privacy Control signal, or by contacting us. Sensitive Personal Information: we do not request sensitive personal information in connection with use of the Site, except account credentials used only to provide and secure your account, and we do not use or disclose sensitive personal information in a way that triggers the CCPA's "right to limit."
If you are a resident of a state with a comprehensive consumer privacy law (including but not limited to Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Florida, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky, or Rhode Island), you may have the right to confirm and access your personal information, obtain a portable copy, correct inaccuracies, delete information, opt out of targeted advertising or sale, and obtain a list of third parties with whom we've shared your information, subject to your state's law. To exercise these rights, contact us using the information above, or opt out of targeted advertising via "Do Not Sell or Share My Personal Information" in the footer or a Global Privacy Control signal. Appeals: if we decline to act on your request, you may appeal by replying to our response or emailing [email protected] with the subject line "Privacy Request Appeal." We will respond in writing within the period required by your state's law and, if we deny your appeal, you may contact your state Attorney General.
If you are located in the EEA, the UK, or Switzerland: CASTYLIVING is the controller of the personal information described in this Policy. We process your personal information on the following legal bases: your consent; the performance of a contract with you or steps taken at your request; compliance with a legal obligation; and our legitimate interests in operating, securing, and improving the Site and marketing our services, where not overridden by your rights. You have the right to request access, rectification, erasure, restriction of processing, and portability of your personal information; to object to processing based on legitimate interests, including direct marketing; and to withdraw consent at any time. We and our Service Providers are located in the United States, and your information will be processed there and in other countries that may not provide the same level of data protection as your home jurisdiction; where required, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum. You have the right to lodge a complaint with the data protection supervisory authority in your country of residence or work — in the United Kingdom, that authority is the Information Commissioner's Office.
